FAQS

How long does shipping take?

Orders are processed Monday-Friday, excluding major holidays, and are usually shipped within 2 business days. We will e-mail you a shipment notification once your order ships that has a tracking number and estimated delivery date.

What is the Local Pick Up option? 

If you live in Austin, TX you can pick up your online order at our HQ. You will get an email confirmation of your purchase. You will then get another email once your order is ready to pick up at 4109 Todd Lane #700, Austin TX, 78744.

I tried placing an order but it didn’t go through and it’s showing up on my credit card statement as being charged.

This is a temporary hold on your credit card placed by YOUR bank/credit card company. They typically will remove the hold in 3-5 business days. Your order will not be captured, charged or processed. We suggest you contact your credit card company immediately to get the hold released quicker. This is out of our control.

Can I cancel my order? 

Yes. If your order has not shipped yet, we can issue you a refund. We offer easy returns if your apparel has already shipped. You can contact us at apparel@mindzai.net as soon as possible and we will do our best to help you out.

Can I add or remove items from my order?

Technically no. You can email us at apparel@mindzai.net and we will do our best to modify your order. No promises!

What if I need to change my address?

Again, email us as soon as possible and we will see what we can do to help you.

Why didn't my discount code work?

Please make sure you entered it correctly. If it still doesn't work, it may have expired.

What if an item in my order is damaged or defective?

If you receive a damaged or defective item, e-mail apparel@mindzai.net with a photo and your order number and we’ll take care of you.

Will I be charged tax?

We are required to collect sales tax for the state of Texas and Georgia.

Are duties and taxes included with international orders?

Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs